Terms of service
These Terms of Service (the “Terms”) govern access to and use of Alusia, the document-intelligence service available at alusia.net (the “Service”). By creating an account or using the Service on behalf of an organization, you agree to these Terms on that organization’s behalf and confirm you are authorized to do so. The Service is offered to businesses and professional users, not to consumers.
1. The Service
Alusia lets an organization upload its internal documents, organize them into collections, search across them, and ask natural-language questions that return answers grounded in those documents with citations to the underlying passages. AI-generated answers are produced by machine-learning models and can be incomplete or wrong; the citations exist so you can verify every substantive claim against the source. The Service does not provide legal, financial, or other professional advice, and answers must not be relied on as such.
2. Accounts and organizations
You must provide accurate registration information and keep your credentials confidential. An organization’s owner and administrators control membership, roles, and access to collections; the organization is responsible for the actions of its members within its workspace. You must notify us promptly of any suspected unauthorized use of your account.
3. Trials and subscriptions
New organizations receive a 14-day free trial with reduced usage limits. When the trial ends without an active subscription, the workspace becomes read-only - existing documents and conversations remain accessible and exportable, and no data is deleted for at least 30 days. Paid plans, their prices, and their usage quotas are described on the pricing page; subscriptions renew for successive periods until canceled, and cancellation takes effect at the end of the current billing period.
4. Your content
You retain all rights to the documents and other content your organization uploads (“Customer Content”). You grant us a limited, non-exclusive license to host, process, index, and display Customer Content solely to provide and support the Service. We do not use Customer Content to train machine-learning models, and we do not sell it. You are responsible for having the necessary rights to the content you upload.
5. Acceptable use
You must not use the Service to store or process content that is unlawful, infringes third-party rights, or contains malicious code; attempt to access other organizations’ data; probe or circumvent security or usage controls; or resell the Service without our agreement. The separate Acceptable Use Policy forms part of these Terms. We may suspend access that endangers the Service or other customers, and will notify you when we do.
6. Data protection
For Customer Content, the customer organization is the data controller and Alusia acts as a processor under a Data Processing Agreement. Customer documents and their derived search indexes are stored in the European Union (Frankfurt, Germany). The subprocessors we use are listed on the Subprocessor List page; we will maintain that list and provide notice of changes as described in the DPA.
7. Availability and support
We operate the Service with professional care (odborná starostlivosť), but it is provided without a guaranteed uptime commitment at this stage; service-level agreements are available for Enterprise plans. Planned maintenance and material incidents are communicated on the system status page. Support is available at support@alusia.net and through the channels listed on the help pages.
8. Confidentiality
Each party will protect the other’s confidential information with at least the care it uses for its own, and use it only to perform under these Terms. This obligation does not apply to information that is public, independently developed, or lawfully received from a third party, and disclosure is permitted where required by law.
9. Intellectual property
The Service, including its software, design, and documentation, is owned by Alusia and its licensors and is protected by intellectual-property law. These Terms grant no rights in the Service except the right to use it as described. Feedback you choose to give us may be used to improve the Service without obligation.
10. Termination, export, and deletion
You may cancel at any time from the billing settings, and the organization owner may request a full export of the organization’s data or its deletion. Deletion is confirmed explicitly, held in a short cancellable grace period, and then removes documents, indexes, conversations, and stored files permanently. We may terminate for material breach that remains uncured after notice, or where required by law.
11. Exclusion of warranties
Except as expressly stated in these Terms, the Service is provided “as is” and “as available”, and we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, to the extent permitted by law. In particular, we do not warrant that AI-generated answers are accurate or complete - the citation mechanism exists precisely so that answers can be verified before being relied upon.
12. Liability
To the extent permitted by law, neither party is liable for indirect, incidental, or consequential damages, or for loss of profits, revenue, or data, and each party’s total aggregate liability under these Terms is limited to the fees paid or payable by the customer for the Service in the twelve months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law, including liability for wilful misconduct or gross negligence.
13. Changes to the Service and these Terms
We may improve or modify the Service, and we may update these Terms. For material changes we will give reasonable advance notice by email or in the product; the change takes effect at the start of the next billing period unless the notice states otherwise. If you do not agree to a material change you may cancel before it takes effect.
14. Governing law and contact
The governing law and venue for these Terms will be completed as part of legal review before general availability, together with the operating entity’s registered details. Questions about these Terms can be sent to info@alusia.net or through the contact page at alusia.net/contact.
Questions about these documents can be sent through the contact page while the dedicated legal address is being set up. alusia.net/en/contact